Questions, answered

FAQ

Ordering, pickup, local delivery, freshness, and larger orders — all in one place.

01

Ordering

When can I order?

Choose a box of 4, 8, or 12, then select an available pickup or local delivery date at checkout. Order before 8 PM Eastern the evening before your selected date.

Can I create my own box?

Yes. Create Your Box lets you choose your box size and mix Traditional, Chocolate, Lavender, Citron, and Pistachio.

Can I request a larger order?

Yes. Larger orders and event requests are reviewed directly so timing, quantity, and presentation can be confirmed before payment.

02

Pickup and delivery

Where does Madelia deliver?

Local delivery is available across our current Tampa Bay service area: Tampa, St. Petersburg, and Clearwater. Enter your ZIP on the homepage or choose a suggested address at checkout to confirm eligibility.

How much is local delivery?

The current delivery fee is shown clearly during checkout before payment. Complimentary pickup is also available during selected windows.

When are deliveries available?

Weekday delivery windows are 5-8 PM Eastern. Weekend delivery windows are available from 8 AM-8 PM Eastern. Choose the next available date during checkout.

Can I choose pickup instead?

Yes. Select an available pickup window during checkout. Pickup is complimentary and the confirmed pickup details are included with your order confirmation.

03

Freshness and allergens

How should I store the madeleines?

Keep your madeleines sealed in their packaging in a cool, dry place and enjoy them as fresh as possible. Any flavor-specific handling notes will be included with your order when needed.

Do the madeleines contain allergens?

Madeleines are pastry products and may contain or come into contact with common allergens. Please contact Madelia before ordering if you have an allergy concern so the current ingredient and handling information can be reviewed with you.

04

Gifts and larger orders

Can I add a gift note?

Yes. You can add an optional gift note to eligible items in your cart.

Do you offer event or business orders?

Yes. Contact Madelia for larger orders, events, and business requests. Quantity, timing, presentation, and pricing are confirmed individually.

How can I contact Madelia?

Use Contact Madelia at the bottom of any page, or send us a message on Instagram.